How it works
Five steps, the same at every branch.
Cledge follows the visit rather than the paperwork: whoever is at the desk, in the consulting room or looking at the numbers sees the same patient move through the same five steps.
01
Book
The front desk picks branch, doctor and slot. Double-booking is blocked.
- Pick the branch, the doctor and the slot. Cledge only offers slots the doctor is actually available for.
- Leave, clinic closures and extra hours are set once and respected everywhere.
- A confirmation goes out to the patient on email and WhatsApp.
02
Check in
Mark the patient as arrived and the live queue orders itself.
- The front desk marks the patient as arrived.
- A live queue shows everyone waiting, in the order they turned up.
- Doctors see their own queue without asking reception.
03
Consult
The doctor opens the full history and records notes and diagnosis.
- The doctor opens the patient's full history — past visits, consultations, prescriptions and documents.
- Notes and diagnosis are recorded against the visit.
- AI can summarise notes the doctor has already written. It never diagnoses or gives medical advice.
04
Prescribe
Write the prescription and print it in your clinic's own branding.
- Create the prescription from the consultation.
- Print it in a clean format carrying the clinic's own branding.
- It stays on the patient's record for the next visit.
05
Follow up
Reminders go out, and patients who stop attending are listed for you.
- Sessions in a treatment package are counted as they are used.
- Patients on an active package who have stopped attending are listed automatically.
- Reach out by email or WhatsApp before they drop off for good.
Step 1 · Book
Only the slots that are really free.
The front desk picks the branch, the doctor and the time. Cledge only offers slots the doctor is actually available for, so two patients never land in the same one.
- Doctors' hours, leave and clinic closures set once per branch.
- Blocked slots cannot be booked by anyone, at any branch.
- The patient gets a confirmation as soon as it is done.
Appointment book
Thursday, 12 June · Saket
Dr Mehra
Physiotherapy
Dr Iyer
Orthopaedics
Anita Sharma
Session 4 of 10
Ravi Kulkarni
New patient
Imran Shaikh
Review
On leave
Fatima Qureshi
Rehab
On leave
Neha Patil
Follow-up
Dr Iyer is on leave from 10:00 — those slots cannot be booked.
Step 3 · Consult
The whole history, open before you start.
The doctor opens the patient and everything is there: past visits, notes, prescriptions and uploaded documents — whichever branch they were seen at.
- Visits from every branch on one timeline.
- Notes and diagnosis recorded against the visit.
- Reports and X-rays uploaded to the patient's file.
Anita Sharma
34 · +91 98XXX XXXXX · Patient since May
Visits
6
Prescriptions
3
Documents
2
History
Consultation · Dr Mehra
12 JuneRight knee OA grade 2. Prescription printed.
SaketPhysiotherapy session
5 JuneSession 3 of 10 used.
SaketConsultation · Dr Iyer
28 MayX-ray reviewed, package advised.
RohiniDocument uploaded
26 MayKnee X-ray, right, AP view.
Rohini
Step 4 · Prescribe
Printed on your clinic's own letterhead.
Write the prescription from the consultation and print it in a clean format carrying your clinic's branding. It stays on the record for the next visit.
- Medicines, dosage and advice in one sheet.
- Your clinic's name, branch and registration on every print.
- AI can summarise notes the doctor already wrote — it never diagnoses.
Consultation
Anita Sharma · 34 · Dr Mehra
Mehra Ortho & Physio
Saket branch · Reg. no. [YOUR REG NO]
12 June
OPD 4821
Diagnosis
Right knee osteoarthritis, grade 2. Responding to physiotherapy.
Rx
- 1Tab. Paracetamol 500 mg1 tablet · twice a day · after food · 5 days
- 2Cap. Calcium + D31 capsule · once a day · 30 days
Advice
- Hot fomentation to the right knee, twice a day.
- Continue the physiotherapy package — 6 sessions remaining.
- Review after 2 weeks, sooner if pain worsens.
This prescription prints on your
clinic's own letterhead.
Dr A. Mehra
Step 5 · Follow up
Nobody drops off unnoticed.
Sessions in a treatment package are counted as they are used. When somebody on an active package stops turning up, Cledge puts them on a list instead of leaving it to memory.
- Every session counted against the package.
- Patients who stopped attending surfaced automatically.
- Reach out on WhatsApp or email before they are gone for good.
Treatment packages
Active across all branches
- ASAnita SharmaPhysiotherapy · 10 sessions4/10Last visit 5 days ago
- ISImran ShaikhRehabilitation · 12 sessions9/12Last visit 2 days ago
- NPNeha PatilPhysiotherapy · 10 sessions3/10Last visit 24 days agoStopped attending
Patients who stop attending are listed on their own, so nobody has to notice by memory.
Across branches
The same five steps, wherever the patient walks in.
A patient seen at your Rohini branch in the morning and your Saket branch in the evening is one patient, with one history. Staff are assigned to one branch or to all of them.
Rohini
Mon–Sat · 8:00–13:00
Orthopaedics, physiotherapy
3 doctors · 2 therapists
Saket
Mon–Fri · 16:00–21:00
Rehabilitation, sports injury
2 doctors · 3 therapists
The daily view
Owners see the day across every branch.
Today's appointments, who is waiting and what is pending — for a doctor, their own day; for an owner, all branches at once.
Today · All branches
Monday, 8 June
Appointments
0
In queue
0
Follow-ups due
0
Waiting queue
Live- ASAnita SharmaDr Mehra · PhysiotherapySession 4 of 10In consultation
- RKRavi KulkarniDr Iyer · Orthopaedics · New patientWaiting · 6 min
- FQFatima QureshiDr Mehra · Rehabilitation · Reminder sentWaiting · 11 min
See Cledge on your own clinic's day.
Book a 30-minute demo and we will walk through booking, the queue, consultations and follow-ups with your branches in mind.