Features
One simple system for the front desk, doctors and the owner.
Everything below is live in Cledge today. Anything still being built is marked clearly as coming soon.
Appointments and availability
A book that will not double-book.
Every appointment is tied to a branch, a doctor and a slot. Set each doctor's hours once, mark leave or a clinic closure, and Cledge stops offering those slots to anyone.
- Doctors' availability set per branch, including extra hours.
- Leave and clinic closures block the slots automatically.
- A confirmation goes to the patient as soon as it is booked.
Appointment book
Thursday, 12 June · Saket
Dr Mehra
Physiotherapy
Dr Iyer
Orthopaedics
Anita Sharma
Session 4 of 10
Ravi Kulkarni
New patient
Imran Shaikh
Review
On leave
Fatima Qureshi
Rehab
On leave
Neha Patil
Follow-up
Dr Iyer is on leave from 10:00 — those slots cannot be booked.
Front desk queue and dashboard
The whole day on one screen.
Reception marks a patient as arrived and the live queue orders itself. Doctors see their own day; owners see every branch at once, without phoning anyone.
- A live queue in the order patients actually arrived.
- Today's appointments, the queue and pending tasks per role.
- For owners, the same day laid out across all branches.
Today · All branches
Monday, 8 June
Appointments
0
In queue
0
Follow-ups due
0
Waiting queue
Live- ASAnita SharmaDr Mehra · PhysiotherapySession 4 of 10In consultation
- RKRavi KulkarniDr Iyer · Orthopaedics · New patientWaiting · 6 min
- FQFatima QureshiDr Mehra · Rehabilitation · Reminder sentWaiting · 11 min
Consultations and prescriptions
Written up once, printed in your branding.
Doctors record notes and diagnosis against the visit, then print a clean prescription on the clinic's own letterhead. It stays on the patient's record for next time.
- Notes and diagnosis saved against the consultation.
- Prescriptions print in a clean, clinic-branded format.
- AI can summarise notes a doctor has already written — it never diagnoses.
Consultation
Anita Sharma · 34 · Dr Mehra
Mehra Ortho & Physio
Saket branch · Reg. no. [YOUR REG NO]
12 June
OPD 4821
Diagnosis
Right knee osteoarthritis, grade 2. Responding to physiotherapy.
Rx
- 1Tab. Paracetamol 500 mg1 tablet · twice a day · after food · 5 days
- 2Cap. Calcium + D31 capsule · once a day · 30 days
Advice
- Hot fomentation to the right knee, twice a day.
- Continue the physiotherapy package — 6 sessions remaining.
- Review after 2 weeks, sooner if pain worsens.
This prescription prints on your
clinic's own letterhead.
Dr A. Mehra
Patient records
One patient, one history — both branches.
Contact details, visit history, consultations, prescriptions and uploaded documents live on one profile. A patient seen at Rohini in May and Saket in June is still one patient.
- Full history open before the consultation starts.
- Documents and reports uploaded against the visit.
- Import your existing patients in bulk from a spreadsheet.
Anita Sharma
34 · +91 98XXX XXXXX · Patient since May
Visits
6
Prescriptions
3
Documents
2
History
Consultation · Dr Mehra
12 JuneRight knee OA grade 2. Prescription printed.
SaketPhysiotherapy session
5 JuneSession 3 of 10 used.
SaketConsultation · Dr Iyer
28 MayX-ray reviewed, package advised.
RohiniDocument uploaded
26 MayKnee X-ray, right, AP view.
Rohini
Packages and follow-ups
Sessions counted, drop-offs surfaced.
Sell a package of ten physiotherapy sessions and watch each one get used. When a patient on an active package stops turning up, Cledge lists them for you.
- Every session in a package tracked as it is used.
- Patients who stop attending listed without anyone having to notice.
- Reach out by email or WhatsApp before they drop off for good.
Treatment packages
Active across all branches
- ASAnita SharmaPhysiotherapy · 10 sessions4/10Last visit 5 days ago
- ISImran ShaikhRehabilitation · 12 sessions9/12Last visit 2 days ago
- NPNeha PatilPhysiotherapy · 10 sessions3/10Last visit 24 days agoStopped attending
Patients who stop attending are listed on their own, so nobody has to notice by memory.
Patient outreach
Messages that go out, and proof that they did.
Confirmations, reminders and campaigns on WhatsApp and email, using your clinic's own branded template — with an outbox recording every message and the reason any of them failed.
- Confirmations and reminders for every appointment.
- Campaigns to groups: health camps, new services, check-up reminders.
- Marketing only reaches patients who have consented.
Outbox
Today · 312 messages
Anita Sharma
11:04Reminder · Thu 12 June, 6:30 pm
WhatsAppDeliveredRavi Kulkarni
10:52Appointment confirmed · Dr Iyer
EmailDeliveredFree knee camp · 240 patients
09:30Campaign · Knee check-up camp, Sunday
EmailSentNeha Patil
09:12Follow-up · sessions remaining
WhatsAppFailed · number not on WhatsApp
If a patient says they never got a reminder, you can check rather than guess.
Team and roles
Staff see exactly what they need to.
Invite staff by email, give them a role and their branches, and Cledge decides what they can open. Change either and their access changes with it.
- Owner, doctor, front desk and other staff roles.
- Access limited to the branches a person is assigned to.
- Remove access the day somebody leaves.
Team and roles
4 people · 2 branches
- AMDr A. MehraEverything, both branchesOwnerRohiniSaket
- SIDr S. IyerOwn patients and scheduleDoctorSaket
- PNPriya NairBookings and the queueFront deskSaket
- KJKaran JoshiAssigned sessions onlyTherapistRohini
Change a role or a branch and what that person can open changes with it.
Booking in a few taps, under your own name.
Patients already live on WhatsApp. Reminders and campaigns go out from your clinic today; a guided booking assistant on your clinic's own number is being built now.
- Confirmations and reminders on WhatsApp today.
- Your clinic's name and branding on every message.
- Front desk can take over any conversation.
The full list
Everything Cledge does today.
Multi-branch clinics
Each branch keeps its own address, working hours and specialities. Staff work at one branch or across all of them.
Appointments and availability
Set doctors' hours, mark leave, closures or extra clinics — and never double-book a slot.
Front desk queue
Mark patients as arrived and a live queue shows who is waiting, in the order they arrived.
Consultations and prescriptions
Record notes and diagnosis, then print a clean, clinic-branded prescription.
Patient records
One profile per patient: contact details, visits, consultations, prescriptions and documents.
Treatment packages
Sell a package of ten physiotherapy sessions and see exactly how many are used.
Follow-ups
Patients on an active package who have stopped attending are listed for you automatically.
Email and WhatsApp outreach
Confirmations, reminders and campaigns, with an outbox showing what was sent and why anything failed.
AI assistance, carefully
AI can summarise notes a doctor has already written. It never diagnoses or gives medical advice.
Team and roles
Invite staff by email, assign roles and branches, and control what each person can see.
Dashboard
A daily view for each role — and for owners, one view across every branch.
Coming soon
Being built now, not available yet.
We list these so you know where Cledge is heading. They are not part of the product today.
Your clinic's own WhatsApp number
Messages go out under your clinic's name and branding, rather than a shared sender.
WhatsApp booking assistant
Patients message the clinic on WhatsApp, describe their concern and book an appointment through a guided chat — with staff able to take over at any time.
Why clinics use it
What changes in the first week.
Fewer missed appointments
Confirmations and reminders go out on email and WhatsApp.
Every branch in one view
No more calling each branch to find out how the day is going.
Complete patient history in seconds
No paper files, and nothing left behind at another branch.
Patients who stop coming get followed up
Packages and follow-ups are tracked for you.
Simple for the front desk
Built for busy reception staff, not for IT teams.
Secure and role-based
Staff see only what their role and branches allow.
Want to see it on your own clinic's day?
We will walk through booking, the queue, consultations and follow-ups with your branches in mind.
WhatsApp is a trademark of its respective owner. Cledge is not affiliated with, endorsed by or a partner of WhatsApp or Meta.