Legal
Data Deletion
How to have your data deleted from Cledge.
- Last updated
- 23 September 2026
- Provider
- Inqmise Technologies India Pvt Limited
- Product
- Cledge, clinic management software available at cledge.in
- Requests
- contact@inqmisetechnologies.com
This page explains how to have your data deleted from Cledge. It also serves as our data deletion instructions for the Meta app “Cledge”.
Who should ask whom
| You are | What to do |
|---|---|
| A patient of a clinic | Your record belongs to your clinic. Ask the clinic to delete it, in person, by phone, or by replying to a message from them. If you cannot reach the clinic, write to us at contact@inqmisetechnologies.com and we will pass the request to the clinic and help them act on it. |
| A member of clinic staff | Ask your clinic administrator to remove your account, or write to us at contact@inqmisetechnologies.com. |
| A clinic administrator or owner | Delete individual records inside Cledge, or write to us at contact@inqmisetechnologies.com to close the whole account and delete all of its data. |
Deleting inside the application
Signed-in clinic staff with the right permissions can, at any time:
- delete or anonymise a patient record from the patient's page;
- delete an uploaded document;
- remove a staff member, which disables their account;
- withdraw a patient's consent to marketing messages, which stops further campaign messages immediately;
- disconnect the clinic's WhatsApp Business Account from Settings, which stops all messaging and removes the stored access token.
Requesting deletion by email
Send an email to contact@inqmisetechnologies.com with the subject “Data deletion request”, including:
- your name;
- the clinic's name;
- whether you are a patient, staff member or clinic administrator;
- the phone number or email address the data is held under;
- what you want deleted: a single record, your staff account, or the whole clinic account.
We may ask you to confirm your identity before acting, to protect other people's health data.
What happens next
- We acknowledge your request within 7 days.
- We complete it within 30 days.
- We confirm in writing once the data has been deleted.
What is deleted
- Identity and contact details.
- Appointment, visit and consultation records, prescriptions and treatment packages.
- Uploaded documents.
- Message history and consent records, except where we must keep proof of consent or of opting out.
- For a closed clinic account: all of the above for every patient, all staff accounts, and the stored WhatsApp credentials for that clinic.
What we may keep, and why
- Records required by law, such as medical records or prescription records a clinic must keep for a set period under Indian medical and tax rules, and invoicing records. These are kept only for as long as the law requires.
- Minimal proof of an opt-out, so we do not message you again by mistake.
- Security and audit logs for up to 12 months.
- Encrypted backups, from which deleted data is removed within 35 days as backups are overwritten.
Anything we keep is restricted, is not used for any other purpose, and is deleted when the retention period ends.
Closing a clinic account
When a clinic ends its subscription, we keep the clinic's data for 90 days so that it can be exported, then delete it. A clinic administrator can ask us in writing to delete it sooner.
Deleting data held by Meta (WhatsApp)
Messages delivered through WhatsApp are also processed by Meta Platforms. Deleting data in Cledge does not delete the copy held by Meta or the copy in the patient's or clinic's own WhatsApp app. To ask Meta to delete data it holds, see Meta's own privacy policy and WhatsApp's help centre. A clinic that disconnects its WhatsApp Business Account from Cledge can also remove the Cledge app from its account in Meta Business Manager.
Contact
Inqmise Technologies India Pvt Limited
A-49, First Floor, Engine House, Mohan Cooperative, Badarpur, New Delhi 110044, India
Email: contact@inqmisetechnologies.com